FAQs

Q?

Can I buy a product online?

A.

Unfortunately given the nature of the products that are hand-crafted and unique, it is not possible to do so. Please sign up on our website and select the products you request to have a quote for. We will contact you within 24 hours to confirm the availability of the product, as well as other pertinent information. For urgent request, please call us at : (1) 786 431 3159 or by email at info@galiatea.com

Q?

What is the process for ordering?

A.

1-Because the cost is dependent on the transportation, it is necessary for you to register. Registering allows us to know your region and enables us to give you an estimated price for the item including its shipping price.

2- Once logged in, you will be able to view the estimated price of the item with the cost of the shipping included in the amount.

3-Identify the items you are interested in by selecting “ADD TO CART”

4-Once your Selected Product List is completed, press “PROCESS TO REQUEST A QUOTE”

5-Please make sure that “YOUR ACCOUNT” has the correct shipping information.

6-In “ORDER NOTES”, please inform us of any customization request, and your timeframe for delivery.

7-Although no payment information is required at this time, please enter your BILLING INFORMATION.

8-Please ACCEPT THE TERMS AND CONDITIONS and press REQUEST QUOTE.

9-You will receive an email acknowledging your request and we will respond to you within 24 hours. We will email you your final invoice with the payment information options.

10- If you desire to purchase the item, you would then send 50% of the total cost in order to start the production of the item. You can use either credit card or wire transfer. Galiatea will send you a confirmation email of the purchase.

11- Please send the remaining 50% before shipment.

Q?

Why is the price quoted an “approximate” price?

A.

The price will depend not only on the amount of items ordered, on the customizations, on the final destination, but also on the speed required for the shipment and on the logistics involved depending on the item. Therefore, it is impossible to establish ahead of time the exact cost for each unique piece.

Q?

Can I customize my order?

A.

Since all products are hand crafted, it is possible to customize your orders. You can ask for a different color of wood, a different size, and other alterations (base of sculptures, etc…). If unsure of what is possible, please discuss any customization with our Galiatea expert at (1) 786 431 3159 or by email at: info@galiatea.com .

Q?

Can I cancel an order?

A.

Once you have placed an order, you have up to 24 hours to cancel an order. This must be done in writing to info@galiatea.com .

Q?

Can I return any item/furniture piece?

A.

Due to the nature of the hand crafted quality of the products and since they are made to order, we do not accept any returns on accessories or furniture from the Peru and Brazil collection.

Q?

Who can purchase from Galiatea ?

A.

Galiatea LLC sells to the trade (Designers, architects, design stores, galleries and museums). If you are an end user, please contact a local designer to receive our products.

Q?

Does Galiatea offer design services?

A.

We offer design services and consultations for any residential and hospitality Interior Design project.

Q?

Can I change any details of my order after it is placed?

A.

If you would like to change your order after it has been placed, email us at: info@galiatea.com specifying your desired changes. Once the payment has been processed, there can be no changes to your order.

Q?

How long will it take between I place an order and when it is shipped?

A.

Each piece is carefully handcrafted to your specifications so there will be varying lead times depending on the product. Furniture may take up to 8 weeks to produce whereas the embroidery of pillows can take up to 15 days.

Q?

Will I receive the exact same item as seen on the pictures?

A.

The items shown in the pictures are the original items; since all pieces are handcrafted, there might be slight variations in wood grain and details.

Q?

Why does a shipment from Brazil take longer than from other locations?

A.

Shipments from Brazil take longer due to the bureaucratic procedures taken to export products. They may also take longer if they are large items that need to go by container instead of air freight.

Q?

Does shipping come with insurance?

A.

All of our shipments will be insured through the shipping company. If any damages occur, please let Galiatea and the shipping company know once it has been delivered and unpacked.

Q?

How big of an order do I need to place for a shipment to be sent?

A.

We recommend our customers to place larger orders, thus reducing the cost of shipment. It is also possible to ship as low as one item per order.