Terms and Conditions

General Terms and Conditions and Use of Galiatea Website

Galiatea LLC (“Galiatea) may update these Terms and Conditions at any time.

Please read the present General Terms and Conditions  and General Terms and Conditions of Use of the Galiatea Website carefully.

The purchase of any products offered on the Galiatea website is subject to the present Terms and Conditions.

When you place an order on the Galiatea website you expressly accept these Terms and Conditions.

PURCHASE- TERMS OF ORDERING

The Galiatea website may be used to order a variety of products from Galiatea’s various collections directly online via the Internet.

You can also discuss your order by telephone by dialing (51) 942 627 551

PLACING AN ORDER

For each product selected on the Galiatea website, a summary page (cart page) will be displayed automatically featuring a photograph of the item, its coloring and references, the quantity selected andits estimated price (price will vary depending on shipping) You should check that this information accurately reflects your selection before confirming your order by pressing “Request a quote”. Upon confirmation, your order will be submitted to Galiatea for processing. Once it has been cleared we will submit the actual invoice with payment options, and the price quoted will be valid for 10 calendar days. If payment has not been received within 10 calendar days, you will need to contact Galiatea to obtain an updated quote.

While every effort is taken to try to ensure that the coloring, design and style of the Galiatea products in the photographs displayed on the Galiatea website are representative of the  products you will actually receive, variations will occur due to the nature of the products (e.g., not all solid wood will have the same wood grain or indentations, each alpaca product is unique since it is made from different animals, etc.). Variations may also occur due to technical restrictions of color reproduction on your computer equipment. Accordingly Galiatea LLC shall not be liable for any error or inaccuracy in the photographs or graphical representations of Galiatea products displayed on the Galiatea website. If you have any questions about the products, you may, of course, contact us by email: info(at)galiatea.com or by phone: 786 431 3159.

  1. Select product to “add to cart”
  2. Press “Request a Quote”
  3. Complete Information
  4. Invoice created (sent to Galiatea sales representative)
  5. Email confirmation of order and tracking number and payment options.

* Cushions for outdoor seating must be selected separately and are not included in the price of the seat.

RETURN & EXCHANGES

Items that have been manufactured according to customer specifications, cannot be returned. Due to the nature of the handcrafted products and shipping costs, we cannot accept returns on any products. 

CUSTOM ORDERS

Please contact a sales representative to create a custom order. Confirmation by email of the custom product desired will be used as a positive affirmation to complete order and acceptance of these Terms and Conditions.

CANCELLATION

Once you place an order with Galiatea, we check to see that the product is available to the specifications you require, and that all of your billing and shipping information is verified. This process takes us approximately 24 hours. Your order is then forwarded to the manufacturer. The customer has 24 hours after ordering to cancel the order. Once the production has begun on any merchandise, the order is not cancelable. Custom orders and non-stocked items are not cancelable.

AVAILABILITY

Our offers of products and corresponding  prices are valid as displayed  on the Galiatea website, subject to availability. In this regard, instructions about the availability of the products will be given at the time of the order. Exceptionally, errors or amendments could exist, especially in case of simultaneous orders of the same product by several customers. In case of unavailability of a product after ordering, you will be informed of that by email or by phone as soon as possible, and it will be proposed to you either to order another item shown on the Galiatea website in substitution or to cancel your order. Since many items are one-of- a- kind pieces, the image will be of the original piece, thus when ordering the substituted (“made to order” item) there will be slight variations since no two pieces may be duplicated exactly.

Galiatea is not liable in case of stock outage or unavailability of products.

Galiatea reserves the right to change at any time and without any previous notice the items proposed on the Galiatea website.

METHODS OF PAYMENT

The prices of Galiatea products are indicated in US dollars.

Galiatea reserves the right to modify the prices of products offered on the Galiatea website at any time without prior notice to you.

Methods of payment may include: online credit card payment and wire transfer. Those details will be provided in your invoice.

Your order will only be processed once we have received full payment.

If sales tax is applicable, buyer is held responsible for payment.

-Tracking order: Once order is paid and ready to ship, we will send you a tracking number of container or freight.

SHIPPING

Delivery times: on each product page you will see an estimated time for delivery (or lead time) for the particular item. The time is calculated from when the payment has been accepted. Furniture and accessories, that are manufactured to your specifications, unless otherwise stated can take up to 8 weeks for delivery and furniture shipped from Brazil can take up to longer than 8 weeks.

At the end of the ordering procedure, you are invited to “Request a quote”, you will then be sent an email with an order confirmation with the details of your order.

Your order represents an offer by you to purchase goods from us subject to these Terms and Conditions.

Orders placed after 2pm (EST.) will be processed the following business day.

Processing your order will take up to 24 hours. During that time you can decide to cancel your order. All cancellations will need to be in writing to info@galiatea.com

Please note that it is the customer’s responsibility to check the confirmation email and notify us immediately of any errors at info@galiatea.com

Once your order has been confirmed you will receive an email with your order details and payment details.

Your order will be fully processed once payment has been completed through Galiatea.

Please note: an additional handling charge may apply to the delivery of certain unique products (e.g: silver, oversized, etc.), in this case it will be clearly shown in the shopping cart.

As your product is shipped from our manufacturer, we will send you a shipping confirmation email with a tracking number once it is is available.

You (or the recipient) may be contacted by the shipping company to arrange for a convenient delivery date.

 We make every effort to ship your order as quickly as possible. Items ordered together may not necessarily be shipped together. In the event of a delay, you will be notified by email.

Galiatea reserves the right to cancel or refuse to accept an order due to erroneous information being entered on the website or supplied to us by a supplier or any event outside the control of Galiatea and it  shall not be held liable for any breach of contract resulting from such an event. Galiatea is not responsible for delays in shipment or contingencies beyond its control.

For all orders, merchandise cannot be returned without our written consent. Unauthorized returns will not be accepted and will be returned to sender “freight collect”. The client is responsible for all return freight charges.

All merchandise is sold “as is”, and there are no  warranties (express or implied)  and there are no returns, refunds or exchanges. Galiatea uses its best efforts to provide quality control of its products before it is shipped to our clients provided however, Galiatea does not assume any liability or responsibility for any defect in workmanship or quality of the products.

If Galiatea has merchandise on an order ready to be shipped at the time it was promised and the client has asked for a delay of the shipment, Galiatea or its shippers may charge storage fees to the buyer. These fees will vary depending on size of the order, location of merchandise, and the amount of time the pieces need to be stored. These charges, in addition to freight or delivery, must be paid in full prior to the ultimate shipment of the merchandise.

These Terms and Conditions, product list prices, and delivery/lead times are subject to modification, interpretation and termination as determined by Galiatea in its sole discretion and without notice.

The data registered by and on the Galiatea website and any subsequent correspondence from Galiatea to the client establish the proof of the whole transactions operated between Galiatea and its customers. In case of dispute between Galiatea  and one of its customers about a transaction made on the Galiatea website, the data registered by Galiatea on its website and subsequent correspondence from Galiatea is considered as an irrefutable proof of the content transaction.

Due to the nature of the shipping (containers), some items (such as large tables) will be disassembled upon arrival and may require assembling by the client and client assumes all responsibility for such assembly.

Delivery time may be subject to change (Galiatea is not held responsible for unforseen changes in delivery time).

Customer is responsible for any unforeseen port and custom charges when receiving the shipment

Products will be shipped DDU: Delivered Duty Paid (from manufacturer to named place of destination)

DAMAGES CAUSED IN TRANSIT

The customer is responsible to ensure that all furniture will clear elevation stairs, doorways, etc.

All products will be covered by transportation insurance to cover damages that may occur in transit. The customer must inspect the products upon arrival and inform freight company of any damages. Any claim of damages must be filed upon receiving products and notify shipping company.

INTELLECTUAL PROPERTY RIGHTS

TRADEMARK

All designs of the products are the property of Galiatea or of the artisans/manufacturers who authorized Galiatea to market their products, and they cannot be used, reproduced or distributed without our written consent of Galiatea. Buyers shall indemnify and hold harmless Galiatea and its officers and agents for any violation of this clause.

All material on the Galiatea website (drawings, designs, illustrations, photographs, sound tracks, written text, logos, trademarks…) are the exclusive property of Galiatea or any of its providers. You may not reproduce, by any means or process (except as expressly provided herein), totally or in part, distribute, publish, transmit, create derivative works based on, modify or sell any such material contained on the Galiatea website.

The Galiatea trademark and all other Galiatea related marks and logos, whether or not registered, displayed on the Galiatea website, as well as the domain name “Galiatea”, are and will remain the exclusive property of Galiatea LLC. Any reproduction, distribution, transmission, modification or use of these trademarks for any purpose without prior, express agreement of Galiatea is prohibited.

All designs are the property of Galiatea and their product manufacturers and cannot be used, reproduced or distributed without Galiatea’s written consent..

PRIVACY

 Galiatea is committed to protecting your privacy. In order to help and serve you better, we may collect personally identifiable information when you visit our website. This information will never be sold to any third party.

No information provided in the order form and invoices will be sold or used in any inappropriate matter other than that to process your order.